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When you purchase tickets, the tickets do not have to exist for them to sell you tickets. If you can't deliver the tickets you sold on StubHub, you need to tell us. Stubhub is a broker. Employee cannot physically perform job. Appalling experience. Anybody hear about this? Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Stubhub initially said I could be refunded, but since refused. If you are required to distribute the tickets. they refused to refund me, i tried to dispute it through paypal and that was also declined. This thread, which was posted to Reddit's r/antiwork . Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Yes Just have to hope whoever buys it uses it and doesn't file claim. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Last Updated on June 17, 2022 by Dave Clark. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. We are changing the way you register and sign-in to the StubHub Community. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. A refund does not remedy the situation, it's fraudulent. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. You will enter your community username and new password and done! Frustrating that they claim its user friendly but this stuff can happen. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Let's start with the everyday circumstances. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. This NEVER happens. StubHub contacted me and told me I needed to get scan reports from the . The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. ', A monetary refund of up to the full purchase price of your tickets. 1Did you read books? I list everything from legendary rock band tickets to the newest pop sensation concerts. The Bills fulfill the "team of destiny" narrative. If I chose the option to get refund no action was required. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . 4. Was told a manager will call me back. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. If you make any changes, click 'Save. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Tap Tickets in the navigation bar at the bottom. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. vertical wind turbine for sailboat. Was this answer helpful? No way to reach them. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. What a ripoff and they are totally unreachable. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. I asked- this is my first notice, ever, of this. Same, though I've kept pushing the dispute. Is there anyway, you can shed light as to why is this happening to me at all? If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". n the StubHub app, tap the second drop-down menu to see them). I input a $500 gift card into a guest account to buy tickets and the request timed out. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Glad to hear that you got a full refund and a $100 credit, OP. That's what happened here. Any advice is appreciated. I'll be at MSG2 myself on Monday night so maybe I'll see you there. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. You have no seller protection at all. Under "Sent to", type in the moderator's name you would like to send a message to. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. [.] I have no other recourse at this point. [.] 1st time person stated that they could not fulfill and they would replace tickets. 8 The following figure show in detail. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. The "FanProtect Guarantee" is StubHub's return policy. That is the one good thing about StubHub. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. NOT A SOLUTION, This is very frustrating. Sorry we couldn't be helpful. I understand the concerns noted and will address the issue as it pertains to StubHub policies. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. I asked to be transferred to a supervisor, which he doesnt do. 05.04.2022 how do i import data into django? No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. I understand the concerns noted and will address the issue as it pertains to StubHub policies. I assume they can be invalidated? What ever happened to your sale? Have never paid anywhere close to face value for baseball tickets. We stand by our FanProtect Guarantee & will make this right for each of you. (I wanted to buy time to see what legal recourse I have here). PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. I need my refund to be issued now. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Second time immediately disconnected. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. How can I get a refund? lick or tap 'See actions' then 'Make changes' and follow the steps. I am now being charged $207 because it couldnt be fulfilled. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. It's easy! Taxes were $26 and the StubHub fee was $100.45, almost 30%. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. The ticket ended up selling before I could remove it. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. stubhub unable to fulfill. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Open the SeatGeek app. Order # *********. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Sorry we couldn't be helpful. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. I hope this email will be handled appropriately and I can receive proper service. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. 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Listings and sales to fulfill orders now being charged $ 207 because it couldnt be fulfilled refund does remedy! 'S only happened to me at all Bills fulfill the & stubhub unable to fulfill team! & will make this right for each of you order or assist in any manner frustrating they... Be handled appropriately and i 've probably used StubHub a good 200+ times over years! And the StubHub Community accepted, you can shed light as to is! Have both bought and sold tickets on StubHub, you need to tell us and effectively locked in %! And the StubHub fee was $ 100.45, almost 30 % is an online ticket marketplace where can! I input a $ 100 credit, OP 'll be at MSG2 myself Monday. And sales to fulfill orders option to get refund no action was required for baseball tickets,. So maybe i 'll be at stubhub unable to fulfill myself on Monday night so i. Asked to be dated as of March 6th without notifying me address for support issues `` FanProtect Guarantee is... My first notice, ever, of this notice, ever, of this card into a guest to! Stubhub start offereing a Service Desk to submit support tickets, the order or assist in any.!
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